Service Advisor

Marsh Nissan; Ireland; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Shadow training program

Structured assessments

Weekday schedule

Job summary

Marsh Nissan in Tullamore, Co. Offaly, is seeking a Service Adviser to be the first contact for customers seeking service and maintenance. You will manage bookings, check-ins, and ensure a professional experience from start to finish.

No automotive experience required; we provide a 90-day training. The role is Monday to Friday, 9:00am to 5:15pm, with a competitive €28,000–€32,000 salary based on experience and a supportive Nissan dealership environment.

Qualifications

• 2+ years customer service experience (hospitality, retail, reception, or similar).
• Excellent phone manner and communication skills.
• Comfortable learning new computer systems.
• Professional, friendly, and reliable.

Responsibilities

• Take customer service bookings by phone, email, and walk-in.
• Conduct vehicle check-ins and document condition
• Keep customers informed throughout the service process
• Coordinate with workshop team to ensure smooth workflow
• Process invoices and payments when work is complete
• Maintain accurate records in our systems

Skills

Customer service

Phone communication

System learning

Reliability

Driving licence

Job description

Marsh Nissan| Tullamore Co. Offaly €28,000 - €32,000 per annum| Full-time, PermanentMonday to Friday| 9:00am - 5:15pm]

About the Role

We're looking for aService Advisorto be the first point of contact for customers needing vehicle service and maintenance. You'll manage customer bookings, vehicle check-ins, and ensure every customer has a professional experience from start to finish.

No automotive experience required- we provide comprehensive 90-day training.

What You'll Do

• Take customer service bookings by phone, email, and walk-in
• Conduct vehicle check-ins and document condition
• Keep customers informed throughout the service process
• Coordinate with workshop team to ensure smooth workflow
• Process invoices and payments when work is complete
• Maintain accurate records in our systems

What We're Looking For

• 2+ years customer service experience (hospitality, retail, reception, or similar)
• Excellent phone manner and communication skills
• Comfortable learning new computer systems
• Professional, friendly, and reliable
• Full driving licence
• Available Monday to Friday

You DON'T need:

• Automotive technical knowledge
• To be a "car person"

What We Offer

• Days 1-30: Shadow and learn (systems, processes, customer interactions)
• Days 31-60: Supervised independence with daily feedback
• Days 61-90: Full independence with spot-checks
• Assessments at Day 30, 60, and 90 to track your progress
• Competitive salary (€28,000-€32,000 based on experience)
• Monday to Friday schedule
• Supportive team environment
• Work with established Nissan dealership

About Marsh Nissan

Family-run dealership serving Tullamore for over 40 years. We specialize in Nissan sales and comprehensive aftersales service. Our reputation is built on honest communication and treating both customers and team members with respect.