Service Advisor — Customer-First Auto Care & Training

Toyota Naas; Naas; On-site; EUR 32,000 - 36,000; Full time

Benefits offered by this job

60% Staff Discount

Employee Rewards Scheme

Peer Recognition Awards

Employee Referral Scheme

Free On-Site Parking

Bike to Work Scheme

Ongoing Manufacturer Training

Excellent Career Progression Opportuni

Supportive and Team-Focused Working

Job summary

Toyota Naas is seeking an experienced Service Advisor for our busy Aftersales Department in Naas. You will be the first point of contact for service customers, delivering an exceptional experience and ensuring smooth operation of the service department.

This full-time, site-based position includes a five-day week with one Saturday per month (9:00am–1:00pm) on a rotational basis. Join a progressive dealership focused on teamwork and continuous improvement.

Qualifications

• Minimum 2–3 years' experience in a Service Advisor/ Aftersales or similar customer-facing automotive role.

Responsibilities

• Provide a professional and friendly welcome to all service customers, in person and over the phone.
• Accurately identify customer requirements and create detailed repair orders and job cards.
• Schedule vehicle service, maintenance, diagnostic and repair appointments to maximise workshop efficiency.
• Liaise daily with Workshop Controllers, Technicians and the Parts Department to ensure efficient workflow and timely completion of repairs.
• Keep customers informed with updates on progress, additional work and estimated completion times.
• Obtain customer authorisation for additional repair or maintenance work identified during inspection.
• Check and advise on outstanding recalls, campaigns and maintenance needs.
• Arrange courtesy vehicles and transport solutions when required.
• Prepare repair estimates and explain recommendations clearly.
• Ensure all documentation and warranty paperwork align with Toyota standards.
• Complete vehicle handovers and provide future maintenance recommendations.
• Build long-term customer relationships to drive satisfaction, retention and repeat business.
• Contribute to departmental performance and customer satisfaction targets.

Skills

Service adviser experience

Job description

Toyota Naas is seeking an experienced Service Advisor for our busy Aftersales Department in Naas. You will be the first point of contact for service customers, delivering an exceptional experience and ensuring smooth operation of the service department.

This full-time, site-based position includes a five-day week with one Saturday per month (9:00am–1:00pm) on a rotational basis. Join a progressive dealership focused on teamwork and continuous improvement.