Experienced Parts Advisor – Automotive, In-Store

Sheehy Motor Group; Carrigerry; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee assistance program

Employee discount

On-site parking

Sick pay

Job summary

Sheehy Motor Group in Ireland is seeking an Experienced Parts Advisor to join our Aftersales team. The role is based primarily at our Naas dealership, with occasional cover at Ballymount, and is offered as a full-time, permanent position.

You will deliver excellent customer service, assist customers in identifying parts, manage enquiries, process orders and invoices, and help keep the parts department stocked and organized to support the workshop.

Qualifications

• Minimum 3+ years’ experience as a Parts Advisor in the motor industry.
• VWGI brand experience would be a distinct advantage.
• Strong knowledge of vehicle parts, systems, and terminology.
• Excellent customer service and communication skills.
• Proficiency in dealer management / parts ordering systems (e.g., Kerridge, ETKA, Autoline, or similar).
• Good organisational skills with attention to detail.
• Full, clean driver’s licence.

Responsibilities

• Provide a high level of customer service to both retail and workshop customers.
• Assist customers in identifying the correct parts and accessories for their vehicles.
• Manage incoming parts enquiries via phone, email, and in person.
• Process parts orders, invoices, and returns accurately and efficiently.
• Maintain up-to-date knowledge of parts, accessories, and promotions.
• Ensure stock levels are well managed, monitored, and replenished.
• Support the workshop team by supplying the correct parts in a timely manner.
• Handle warranty parts returns in line with manufacturer guidelines.
• Maintain a clean, organised, and safe parts department.

Job description

Sheehy Motor Group in Ireland is seeking an Experienced Parts Advisor to join our Aftersales team. The role is based primarily at our Naas dealership, with occasional cover at Ballymount, and is offered as a full-time, permanent position.

You will deliver excellent customer service, assist customers in identifying parts, manage enquiries, process orders and invoices, and help keep the parts department stocked and organized to support the workshop.