Automotive Service Advisor — Customer Experience Leader

Kearys Motor Group; Cork; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

31 Days Paid Leave

Company Pension

Healthcare Scheme

Employee Volunteer Day

2 Company Days

Bike to Work Scheme

Referral Bonus

Milestone Programme

Professional & Personal Development

Rewards & Recognition

Employee Wellbeing Programme

24/7 Employee Assistance Programme

Death in Service Benefit

Long Term Disability Scheme

Tax Saver scheme

Employee Recognition Programme

Sports and Social Club

Job summary

Kearys Motor Group in Cork is seeking a full-time Service Advisor to join our busy service department. You will greet customers, assess vehicle issues, and translate their needs into accurate work orders for technicians while managing parts orders and data entry.

A strong focus on customer care, accuracy, and teamwork is essential. Applicants with prior customer service experience and a technical understanding are preferred.

Qualifications

• Previous customer service experience is desirable.
• Technical understanding is advantageous.
• Full, clean driving licence required.

Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Invoice and collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and enter data into computer databases.

Skills

Customer service excellence

Problem diagnosis

Communication skills

Active listening

Sales aptitude

Data entry and record keeping

Team collaboration

Full, clean driving licence

Job description

Kearys Motor Group in Cork is seeking a full-time Service Advisor to join our busy service department. You will greet customers, assess vehicle issues, and translate their needs into accurate work orders for technicians while managing parts orders and data entry.

A strong focus on customer care, accuracy, and teamwork is essential. Applicants with prior customer service experience and a technical understanding are preferred.