Service Advisor

Kearys

Cork

On-site

EUR 28,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Leave 31 days

Company Pension

Healthcare

Volunteer Day

2 Company Days

Bike to Work

Referral Bonus

Milestone Programme

Personal Development

Rewards & Recognition

Wellbeing Programme

EAP

Death in Service

Long Term Disability

Tax Saver

Recognition Programme

Sports & Social Club

Job summary

Keary’s Motor Group is hiring a full‑time Service Advisor in Cork to join a dynamic team. You’ll greet customers, diagnose issues from their descriptions, and translate needs into actionable work orders for technicians.

Applicants with customer service experience, strong communication, and a willingness to learn are preferred. A full, clean driving license is required to support vehicle handovers and related activities.

Qualifications

Develop natural conversation to build rapport, trust and credibility with customers.
Active listening to understand customer needs and motivations.
Present products and services enthusiastically and with conviction.
Link features and benefits to customer needs for added work.

Responsibilities

Greet customers and provide excellent service from intake to release of vehicles.
Diagnose car issues based on customer description and vehicle condition.
Translate customer-reported problems to actionable work orders for technicians.
Order necessary parts and ensure timely delivery to technicians.
Ensure automotive work meets company quality standards.
Invoice and collect payment for services rendered.
Handle and resolve customer complaints regarding services.
Maintain customer records and data in computer systems.

Skills

Customer service

Active listening

Rapport building

Presentation skills

Drive for results

Problem solving

Communication

Relationship building

Full clean driving license

Job description

Company Overview

Keary’s Motor Group is Ireland’s largest family‑owned motor group, with 15 dealerships in Dublin, Cork, Galway and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award‑winning sales staff, dedicated financial advisors, a superb aftersales department, and a first‑class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on‑going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a full‑time Service Advisor to join our dynamic, growing team based in Kearys, Kinsale Road.

Role Responsibilities:

Greet customers and offer excellent customer service from intake to release of their vehicles.
Determine and diagnose car issues based on customer description and vehicle condition.
Translate customer‑reported problems to actionable work orders for technicians to complete.
Order necessary parts from suppliers and double‑check that they are delivered to technicians.
Ensure that automotive work provided to customers meets company quality standards.
Invoice and collect payment from customers for services rendered.
Handle and resolve customer complaints regarding services.
Maintain customer records and enter data into computer databases.

Role Requirements:

Develop natural conversation to build rapport, trust and credibility with customers.
Active listening to build understanding of customer needs and motivations.
Present products and services enthusiastically and with conviction.
Use customer records and data to personalise the customer's experience and build the relationship.
Link features and benefits to the customer's needs for additional work identified and services offered.
Explain complex technical information in a way that can be understood by the customer.
Guide customer to the right choice for them.
Previous customer service experience is desired.
Ideally have a technical understanding/background.
Full, clean driving license.

Benefits: