Senior Software Engineer, AI-Driven ServiceNow Workflows

ServiceNow; Dublin; Presencial; EUR 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Descripción de la vacante

ServiceNow in Ireland is seeking a Senior Software Engineer to design and build features across CSM Playbooks and customer service workflows, including case and work order management and guided agent experiences.

You will own complex components end to end, collaborating with product, design and platform teams to ship workflows that agents and customers rely on daily, employing AI enhancements for faster, smarter operations.

Formación

• 5+ years of software engineering with a track record of technical direction beyond your team
• Experience designing APIs, data models, and testing across frontend, server-side, and relational data
• Familiarity with automated testing frameworks (JUnit, Selenium, TestNG, Playwright) and CI/CD integration
• Experience with AI tooling, agents, and orchestrated workflows

Responsabilidades

• Build high-quality, scalable applications and integrations on the ServiceNow platform
• Collaborate with product owners to translate requirements into design, implementation, test automation, and delivery
• Design maintainable components with emphasis on performance and reliability
• Own critical technical initiatives from planning to deployment
• Explore latest ServiceNow features and evaluate adoption
• Develop proof-of-concept solutions to validate architectural decisions
• Promote best practices around platform development, integrations, and performance
• Mentor engineers and foster technical excellence

Conocimientos

Java

JavaScript/TypeScript

React

APIs

System design

Data modelling

Testing (JUnit/Selenium/TestNG/Playwri

CI/CD

AI tooling

Agent orchestration

Educación

Bachelor's degree in CS, software engineering, or related field

Herramientas

JUnit

Selenium

TestNG

Playwright

CI/CD pipelines

AI coding tools (Claude/Codex)

Descripción del empleo

ServiceNow in Ireland is seeking a Senior Software Engineer to design and build features across CSM Playbooks and customer service workflows, including case and work order management and guided agent experiences.

You will own complex components end to end, collaborating with product, design and platform teams to ship workflows that agents and customers rely on daily, employing AI enhancements for faster, smarter operations.