Senior Software Engineer AI-Driven CRM Platform

ServiceNow; Dublin; Hybrid; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

ServiceNow is seeking a Senior Software Engineer to design and build features across CSM Playbooks and customer service workflows on the ServiceNow platform. You will own components end to end, collaborating with product, design, and platform teams to deliver high-quality, scalable solutions that leverage AI for faster, smarter customer processes.

You will work on end-to-end ownership, from design to delivery, focusing on performance, reliability, and continuous improvement, with opportunities

Qualifikationen

• 5+ years of software engineering with technical leadership.
• Experience with AI coding assistants and agent orchestration.
• Production experience with LLM APIs and retrieval-grounded features.
• Experience in APIs, data modelling, testing across frontend and server-side.
• Familiarity with CI/CD pipelines and automated testing.

Aufgaben

• Build high-quality, scalable, reusable apps on the ServiceNow platform.
• Partner with product owners to turn requirements into deliverables.
• Design scalable software components with performance in mind.
• Own initiatives from planning to deployment and improve existing services.
• Explore new ServiceNow features and evaluate adoption.
• Develop proofs-of-concept to validate architectural decisions.
• Promote best practices for platform development and performance.
• Mentor engineers and foster technical excellence.

Kenntnisse

AI tooling

LLM APIs

System design

APIs

Data modelling

Java

JavaScript/TypeScript

React

CI/CD

Testing

On-call

Troubleshooting

Ausbildung

Bachelor's degree in CS or related field

Tools

Java

JavaScript/TypeScript

React

JUnit

Selenium

Playwright

Jobbeschreibung

ServiceNow is seeking a Senior Software Engineer to design and build features across CSM Playbooks and customer service workflows on the ServiceNow platform. You will own components end to end, collaborating with product, design, and platform teams to deliver high-quality, scalable solutions that leverage AI for faster, smarter customer processes.

You will work on end-to-end ownership, from design to delivery, focusing on performance, reliability, and continuous improvement, with opportunities