Senior Software Engineer

ServiceNow; Dublin; Presencial; EUR 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Descripción de la vacante

ServiceNow in Ireland is seeking a Senior Software Engineer to design and build features across CSM Playbooks and customer service workflows, including case and work order management and guided agent experiences.

You will own complex components end to end, collaborating with product, design and platform teams to ship workflows that agents and customers rely on daily, employing AI enhancements for faster, smarter operations.

Formación

• 5+ years of software engineering with a track record of technical direction beyond your team
• Experience designing APIs, data models, and testing across frontend, server-side, and relational data
• Familiarity with automated testing frameworks (JUnit, Selenium, TestNG, Playwright) and CI/CD integration
• Experience with AI tooling, agents, and orchestrated workflows

Responsabilidades

• Build high-quality, scalable applications and integrations on the ServiceNow platform
• Collaborate with product owners to translate requirements into design, implementation, test automation, and delivery
• Design maintainable components with emphasis on performance and reliability
• Own critical technical initiatives from planning to deployment
• Explore latest ServiceNow features and evaluate adoption
• Develop proof-of-concept solutions to validate architectural decisions
• Promote best practices around platform development, integrations, and performance
• Mentor engineers and foster technical excellence

Conocimientos

Java

JavaScript/TypeScript

React

APIs

System design

Data modelling

Testing (JUnit/Selenium/TestNG/Playwri

CI/CD

AI tooling

Agent orchestration

Educación

Bachelor's degree in CS, software engineering, or related field

Herramientas

JUnit

Selenium

TestNG

Playwright

CI/CD pipelines

AI coding tools (Claude/Codex)

Descripción del empleo

• ServiceNow CRM helps companies sell, fulfil, and service customers on one AI-powered platform, spanning Customer Service Management, Field Service Management, and Sales CRM
• As a Senior Software Engineer, you will design and build features across CSM Playbooks and customer service workflows, including case and work order management and guided agent experiences
• You will own complex components end to end, working closely with product, design, and adjacent platform teams to ship workflows that agents and customers rely on every day. You will bring strong engineering fundamentals, a bias for quality at scale, and a drive to make customer-facing processes faster and more intelligent with AI
• What you will do:
• Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies
• Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
• Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services
• Explore the latest ServiceNow features and evaluate them for adoption
• Develop proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility
• Establish and promote best practices around platform development, integrations, and performance optimization
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
• Mentor and guide engineers, fostering technical excellence and professional growth within the team

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

Experience in software stack including Java, JavaScript/TypeScript, React anddemonstratedability to quickly learn new tools and frameworksOn-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followedProduction experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement — including at least one model or orchestration migration carried through productionBachelor’s degree in CS, software engineering, or a related technical field, or equivalent practical experienceAbility to troubleshoot complex systems and optimize performance across the stackDirect, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them5+ years of software engineering,with a record of technical direction adopted beyond your immediate teamExperience in system design, APIs, data modelling, and testing across front-end, server-side, and relational data workwith ahigh qualitymindsetFamiliarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG, Playwright) and integrating tests into CI/CD pipelinesEffective, accountable use of AI coding assistants and agentsEffective using AI Coding tools such as Claude or CodexCRM domain knowledge and working experience