Lead Software Engineer - AI-Driven ServiceNow

JPMorgan Chase & Co.

Dublin

On-site

EUR 90,000 - 150,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

JPMorgan Chase & Co. in Ireland is seeking a Lead Software Engineer to shape technology solutions across the firm.

You will guide a development team, design scalable ServiceNow solutions, and promote responsible AI practices within our engineering workflows. The role involves coaching engineers, aligning with business analysis for estimates, and driving agile execution while maintaining high standards for security and performance.

Qualifications

Bachelor’s degree in Engineering or graduation from a reputed institution.
Significant software development experience with proven ServiceNow architect/team lead responsibilities.
Experience leading effective use of approved AI-assisted software development tools with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
ServiceNow certifications: CSA, CAD, CIS–ITSM.
Ability to translate business requirements into scalable technical solutions.
Experience leading teams of technologists and driving strategic initiatives. Hiring, developing, mentoring, and recognizing talent.
Strong understanding of SDLC and ITIL practices.
Expertise in resource allocation and project planning to deliver within timelines.
Deep knowledge of ServiceNow architecture, data/security models, and application framework; strong integrations and authentication patterns.
Proficiency in performance optimization (scripts, indexing, queries, tuning), Performance Analytics (KPIs, reporting), and JavaScript/AngularJS for reusable, testable components; committed to continuous learning.

Responsibilities

Provide oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
Be accountable for decisions that influence teams’ execution and implementation of processes and procedures
Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
Identify and mitigates issues to execute a book of work while escalating issues as necessary
Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
Follow and enhance the scrum practices for continuous team processes improvement
Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.