Senior Office & Reception Lead - Flexible Roles

Work Initiatives; Newcastle West; On-site; EUR 63,000 - 70,000; Full time

Job summary

NSW Trustee and Guardian’s Newcastle office is seeking a Senior Administrator on a 87662 Temporary full-time basis, 35 hours per week, with a view to permanency. You will be the welcoming, professional first point of contact and coordinate daily office operations.

In this customer-facing role, you will manage reception, triage enquiries, handle mail and supplies, arrange meeting rooms, and support safety, privacy and confidentiality while connecting customers with the right team.

Qualifications

• Experience in reception, customer service, office management, workplace coordination or business support in a complex service environment.
• Strong organisational and administrative skills, with the ability to manage competing priorities and maintain accurate records.
• Clear and respectful communication skills, including the ability to support people with diverse needs or distress or frustration.
• Sound judgement, discretion and a strong commitment to privacy, confidentiality and escalation.
• Ability to remain calm and responsive to a range of different customers.

Responsibilities

• Provide high-quality reception service by managing telephone, email and face-to-face enquiries.
• Assess, triage and respond to enquiries, directing visitors or callers to the appropriate team.
• Coordinate and manage mail, deliveries, stationery, facilities and meeting room bookings.
• Oversee workplace facilities, building access, security, and office equipment and resources.
• Maintain accurate records and liaise with stakeholders to identify service improvements.

Skills

Reception

Customer service

Office management

Workplace coordination

Tools

Microsoft Office

Job description

NSW Trustee and Guardian’s Newcastle office is seeking a Senior Administrator on a 87662 Temporary full-time basis, 35 hours per week, with a view to permanency. You will be the welcoming, professional first point of contact and coordinate daily office operations.

In this customer-facing role, you will manage reception, triage enquiries, handle mail and supplies, arrange meeting rooms, and support safety, privacy and confidentiality while connecting customers with the right team.