Senior Administrator

Work Initiatives; Newcastle West; On-site; EUR 63,000 - 70,000; Full time

Job summary

NSW Trustee and Guardian’s Newcastle office is seeking a Senior Administrator on a 87662 Temporary full-time basis, 35 hours per week, with a view to permanency. You will be the welcoming, professional first point of contact and coordinate daily office operations.

In this customer-facing role, you will manage reception, triage enquiries, handle mail and supplies, arrange meeting rooms, and support safety, privacy and confidentiality while connecting customers with the right team.

Qualifications

• Experience in reception, customer service, office management, workplace coordination or business support in a complex service environment.
• Strong organisational and administrative skills, with the ability to manage competing priorities and maintain accurate records.
• Clear and respectful communication skills, including the ability to support people with diverse needs or distress or frustration.
• Sound judgement, discretion and a strong commitment to privacy, confidentiality and escalation.
• Ability to remain calm and responsive to a range of different customers.

Responsibilities

• Provide high-quality reception service by managing telephone, email and face-to-face enquiries.
• Assess, triage and respond to enquiries, directing visitors or callers to the appropriate team.
• Coordinate and manage mail, deliveries, stationery, facilities and meeting room bookings.
• Oversee workplace facilities, building access, security, and office equipment and resources.
• Maintain accurate records and liaise with stakeholders to identify service improvements.

Skills

Reception

Customer service

Office management

Workplace coordination

Tools

Microsoft Office

Job description

Senior Administrator - 87662 Temporary full-time vacancy, 35 hours per week, with a view to permanency. Newcastle office location, offering a vibrant coastal lifestyle, strong community connections, and excellent local amenities.

Clerk Grade: Level5/6. Base salary$102,936 to $113,579p.a. plus 12% superannuation and annual leave loading.

About Us At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW.

The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state's most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. As a NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives. Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About The Role

Be the welcoming and professional first point of contact for our Newcastle office.

In this varied role, you will coordinate day-to-day office operations, provide high-quality receptionand customer service, and help customers, visitors and colleagues connect with the right service or specialist team. This is a customer facing role requiring office attendance 5 days a week. You will use sound judgement, discretion and initiative to keep the office safe, organised and running smoothly while supporting services that make a meaningful difference to people across NSW.

Key Responsibilities

• Provide a high-quality, customer-focused reception service by professionally managing telephone, email and face-to-face enquiries, ensuring visitors and stakeholders receive a positive and welcoming experience.
• Assess, triage and respond to enquiries, determining customer needs and directing visitors, clients and callers to the appropriate team, specialist service or staff member in a timely and efficient manner.
• Coordinate and manage a range of office administration and workplace support functions, including incoming and outgoing mail, courier deliveries, ordering stationery and kitchen supplies, meeting room bookings, visitor arrangements, staff events and day-to-day workplace logistics.
• Oversee workplace facilities and operational services by coordinating maintenance requests, building access and security requirements, office equipment and resources, contractor attendance, and workplace service requests to ensure a safe, functional and well-maintained environment.
• Support the smooth day-to-day operation of the office by maintaining accurate records, liaising with internal and external stakeholders, identifying service improvements, and contributing to a professional, efficient and customer-centric workplace.

About You

• Experience in reception, customer service, office management, workplace coordination or business support within a complex service environment
• Strong organisational and administrative skills, with the ability to work independently, manage competing priorities and maintain accurate records
• Clear and respectful communication skills, including the confidence to support people with diverse needs or those experiencing distress or frustration
• Sound judgement, discretion and a strong commitment to privacy, confidentiality and appropriate escalation
• Ability to remain calm and responsive to a range of different customers
• Confidence using Microsoft Office and relevant administrative systems, with a willingness to complete required workplace safety, customer service and emergency response training

Essential Requirements

• Experience in reception, customer service, office management, workplace coordination or business support in a complex service environment
• Ability to welcome customers and visitors, assess enquiries, communicate respectfully and refer matters accurately, including when customers have diverse needs or are experiencing distress or frustration
• Experience coordinating office services, including mail, deliveries, stationery, facilities, building access, meeting rooms, visitors, contractors and office supplies
• Experience responding to a range of different customers and their circumstances
• Managing challenging interactions constructively

What We Offer

NSW Trustee and Guardian offer interesting, challenging and rewarding work that has real purpose.

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Eligibility

To be eligible for employment in NSW Trustee and Guardian, you must be an Australian or New Zealand citizen, or an Australian permanent resident.

Closing date

Applications close 11:59pm, Thursday 12/11/2026.

Only applications submitted via the online portal will be accepted.

Please note:

If you need an adjustment in the recruitment process, please contact People and Culture via email at ***************@tag.nsw.gov.au. Offers of employment will be subject to reference checks and relevant clearances.

We look forward to receiving your application.