Office Administrator | Customer Service | 35k | Office Based

Cpl; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Cpl Group is seeking an Administrative Assistant – Client Services in Ireland to support busy client service delivery. This full-time role focuses on handling day-to-day administrative operations, managing workflows, and maintaining high client care standards in a professional services setting.

The ideal candidate is highly organised with strong attention to detail, capable of prioritising multiple tasks in a fast-paced environment, and proficient in Microsoft Word, Excel and Outlook.

Qualifications

• 2+ years in an administrative role within a professional office environment.
• Experience in a professional services setting is advantageous.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage two professionals’ email inboxes, filing, prioritising and timely responses.
• Review, categorise and distribute client communications and resolve queries at first contact when possible.
• Liaise with internal teams to ensure client files progress efficiently.
• Answer and manage calls, direct queries and accurate message taking.
• Schedule meetings, coordinate calendars and issue confirmations.

Skills

Microsoft Word

Microsoft Excel

Outlook

Typing 40–50 wpm

Tools

Practice Evolve

Job description

Administrative Assistant – Client Services

We are seeking an experienced and highly organised Administrative Assistant within a busy professional services environment. This is a full-time, permanent position suited to an individual who works well independently while also contributing effectively as part of a team.

Salary: Negotiable, depending on experience.

Role Overview

The successful candidate will play a key role in supporting client service delivery by assisting with day-to-day administrative operations, managing workflow, and ensuring a high standard of client care.

This position requires strong organisational skills, attention to detail, and the ability to prioritise competing demands in a fast-paced environment.

Key Responsibilities

• Manage and monitor two professionals’ email inboxes, ensuring correspondence is filed, prioritised, and responded to in a timely manner
• Review, categorise, and distribute incoming client communications, resolving queries at first point of contact where possible
• Liaise with internal team members to ensure client files are progressing efficiently
• Answer and manage incoming calls, direct queries, and take accurate messages
• Schedule meetings, coordinate calendars, and issue meeting confirmations
• Open and maintain client files in line with internal procedures
• Perform data entry and maintain records on the case management system
• Coordinate virtual meetings (e.g. Microsoft Teams) and support onsite client meetings
• Provide general administrative support during meetings (e.g. preparing documents, refreshments, scanning)
• Manage general office and facilities-related tasks, liaising with external service providers (IT, maintenance, cleaning, etc.)
• Support colleagues with ad hoc administrative duties as required

Key Requirements

• Minimum of 2 years’ experience in an administrative role within a professional office environment
• Previous experience in a professional services setting is advantageous
• Excellent written and verbal communication skills
• Strong attention to detail, particularly when reviewing documentation and correspondence
• Highly organised with the ability to manage multiple priorities and meet deadlines
• Proactive, reliable, and capable of working on own initiative
• Strong IT skills, including Microsoft Word, Excel, and Outlook
• Typing speed of 40–50 wpm minimum
• Professional and personable approach to client interaction
• Ability to work collaboratively while remaining self-motivated
• Experience with case management systems (e.g. Practice Evolve or similar) is desirable but not essential

What We’re Looking For

• A strong work ethic and a high level of professionalism
• A team player who takes initiative
• Someone who thrives in a structured, client-focused environment
• A dependable individual who takes ownership of their responsibilities