Senior IT Sales Support Specialist

Eircom Limited; Dublin; Remote; EUR 40,000 - 55,000; Full time

Job summary

eir Business, in Ireland, is seeking a Senior Sales Support Executive to join a large Sales Support function. The role focuses on quotes, orders, pricing accuracy and responsive customer service in a fast-paced environment.

Ideal candidates have at least five years of IT sales support experience, familiarity with CRM dynamics, and strong MS Office skills. Join a dynamic team driving technology solutions for SMEs to public sector clients.

Qualifications

• Five years' sales support experience within the IT sector.
• Experience with CRM applications, preferably Microsoft Dynamics CRM.
• Ability to work independently in a fast-paced environment; high-energy, self-starter.
• Demonstrates excellent listening and communication skills.
• Proficiency with Microsoft Office, especially Excel.
• Strong organizational and time management abilities.
• Ability to multitask and meet deadlines with attention to detail.

Responsibilities

• Quote management: review quotes, manage pipeline and customer requests.
• Order processing: ensure timely processing and delivery deadlines.
• Ensure pricing input accuracy and data quality across systems.
• Respond promptly to customer queries and quotations.
• Troubleshoot issues and escalate to IT support when needed.
• Collaborate with distribution partners (HP, Dell, VMware, Microsoft, etc.).
• Deliver high-quality results and meet client expectations.
• Manage daily process reports and feedback.

Skills

Sales support

CRM Dynamics

Excel

Independent worker

Customer service

Job description

eir Business, in Ireland, is seeking a Senior Sales Support Executive to join a large Sales Support function. The role focuses on quotes, orders, pricing accuracy and responsive customer service in a fast-paced environment.

Ideal candidates have at least five years of IT sales support experience, familiarity with CRM dynamics, and strong MS Office skills. Join a dynamic team driving technology solutions for SMEs to public sector clients.