Senior Sales Support Executive

EIR; Dublin; Remote; EUR 40,000 - 55,000; Full time

Job summary

eir Business, in Ireland, is seeking a Senior Sales Support Executive to join a large Sales Support function. The role focuses on quotes, orders, pricing accuracy and responsive customer service in a fast-paced environment.

Ideal candidates have at least five years of IT sales support experience, familiarity with CRM dynamics, and strong MS Office skills. Join a dynamic team driving technology solutions for SMEs to public sector clients.

Qualifications

• Five years' sales support experience within the IT sector.
• Experience with CRM applications, preferably Microsoft Dynamics CRM.
• Ability to work independently in a fast-paced environment; high-energy, self-starter.
• Demonstrates excellent listening and communication skills.
• Proficiency with Microsoft Office, especially Excel.
• Strong organizational and time management abilities.
• Ability to multitask and meet deadlines with attention to detail.

Responsibilities

• Quote management: review quotes, manage pipeline and customer requests.
• Order processing: ensure timely processing and delivery deadlines.
• Ensure pricing input accuracy and data quality across systems.
• Respond promptly to customer queries and quotations.
• Troubleshoot issues and escalate to IT support when needed.
• Collaborate with distribution partners (HP, Dell, VMware, Microsoft, etc.).
• Deliver high-quality results and meet client expectations.
• Manage daily process reports and feedback.

Skills

Sales support

CRM Dynamics

Excel

Independent worker

Customer service

Job description

eir Business is the B2B division of eir and one of Ireland's leading providers of telecommunications, technology, cloud, cybersecurity, managed IT and workplace solutions. Supporting organisations of all sizes, from SMEs to large enterprises and public sector bodies, eir Business delivers secure, end-to-end connectivity and digital transformation services that help customers operate more efficiently, securely and effectively. Leveraging Ireland's largest mobile network, extensive fixed-line infrastructure, cloud capabilities and 24/7 expert support, eir Business partners with customers to design, implement and manage technology solutions that enable innovation, productivity and business growth.

eir Business are recruiting a Senior Sales Support Executive to work as part of a large Sales Support function.

If you wish to work in a fast paced, dynamic environment and possess the drive and passion to deliver excellent customer service, this is the ideal role for you.

Why This Role:

As an Senior Sales Support Executive, you will be responsible for:

• Quote management: Checking quotes, managing pipeline. Review pending orders and specific customers' requests to ensure excellent customer service and customer experience.
• Order processing: Manage efficiently and effectively the order processing for customers and ensuring delivery deadlines are met.
• Ensuring accuracy on pricing input, order quality, customer product and pricing databases and the quality of information supplied to customers, sales, finance and other areas of the business.
• Responding efficiently to customer requests and ensuring that each request /quotation /query is managed efficiently.
• Problem-solving: Troubleshooting problems & escalating them to IT support
• Work with our distribution partners across all manufacturers including HP, Dell, VMware, Microsoft etc.
• Place high priority on delivering quality results; go above and beyond client expectations.
• Deadline driven, demonstrate the ability to multi-task across several activities within aggressive timeframes.
• Staying abreast of market conditions regarding products, product updates, service offerings, and new technologies through available resources
• Manage process report & feedback daily.

Requirements For ASuccessful Application:

The following skills and qualifications are preferable:

• Minimum of five years' sales support experience within the IT sector, and with a proven track record in IT distribution or reseller channel.
• Experience with CRM applications, preferably with Microsoft Dynamics CRM.
• The ability to work independently in a fast-paced environment must be a high-energy, motivated self-starter.
• Demonstrates excellent listening skills, attentiveness and intuitiveness about customer satisfaction and concerns.
• Excellent listening, verbal and written communication skills.
• Proficiency with Microsoft Office Suite, particularly MS Excel.
• Good organizational and time management skills.
• Ability to multitask and switch focus quickly.
• Focus and goal-oriented disposition.
• Excellent attention to detail.
• Demonstrate enthusiasm about the sales support role and remain up to date with changes.
• Ability to meet deadlines without compromising consistency in the process.
• Ability to prioritize to guarantee that all issues are allocated the required time to be handled professionally

Others:

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.