Senior Sales Support Executive

eir Ireland; Dublin; Sur place; EUR 52 000 - 75 000; Plein temps

Résumé du poste

eir is recruiting a Senior Sales Support Executive to join its eir Business Commercial team. You will support the sales cycle, manage quotes, process orders and maintain pricing accuracy across customer accounts.

The ideal candidate has at least five years in IT sales support, experience with CRM systems, and strong Excel and Office skills. You will work in a fast-paced environment delivering excellent customer service and building lasting relationships.

Qualifications

• Minimum of five years’ sales support experience within the IT sector.
• Experience with CRM applications, preferably Microsoft Dynamics CRM.
• The ability to work independently in a fast-paced environment must be a high-energy, motivated self-starter.
• Demonstrates excellent listening skills, attentiveness and intuitiveness about customer satisfaction and concerns.
• Excellent listening, verbal and written communication skills.
• Proficiency with Microsoft Office Suite, particularly MS Excel.
• Good organizational and time management skills.
• Ability to multitask and switch focus quickly.
• Focus and goal-oriented disposition.
• Excellent attention to detail.
• Good commercial acumen.

Responsabilités

• Quote management and pipeline oversight.
• Order processing to meet delivery deadlines.
• Ensure pricing accuracy and data quality in databases.
• Respond to customer requests efficiently.
• Troubleshoot issues and escalate to IT support.
• Coordinate with distributors and manufacturers across partners.
• Deliver high-quality results and exceed client expectations.
• Maintain strong customer relationships.
• Multi-task across several activities within tight timeframes.
• Stay updated on market conditions and product updates.
• Manage daily process reports and provide feedback.

Connaissances

Sales support

CRM experience

Communication

Time management

Multitasking

Commercial acumen

Independent worker

Outils

Microsoft Dynamics CRM

Microsoft Excel

Microsoft Office Suite

Description du poste

• Good commercial acumen.

Role Title

Senior Sales Support Executive

Business Area

eir Business Commercial

About This Role

eir Business is the B2B division of eir and one of Ireland's leading providers of telecommunications, technology, cloud, cybersecurity, managed IT and workplace solutions. Supporting organisations of all sizes, from SMEs to large enterprises and public sector bodies, eir Business delivers secure, end-to-end connectivity and digital transformation services that help customers operate more efficiently, securely and effectively. Leveraging Ireland's largest mobile network, extensive fixed-line infrastructure, cloud capabilities and 24/7 expert support, eir Business partners with customers to design, implement and manage technology solutions that enable innovation, productivity and business growth.

eir Business are recruiting a Senior Sales Support Executive to work as part of a large Sales Support function.

If you wish to work in a fast paced, dynamic environment and possess the drive and passion to deliver excellent customer service, this is the ideal role for you.

Why This Role

• Quote management: Checking quotes, managing pipeline. Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
• Order processing: Manage efficiently and effectively the order processing for customers and ensuring delivery deadlines are met.
• Ensuring accuracy on pricing input, order quality, customer product and pricing databases and the quality of information supplied to customers, sales, finance and other areas of the business.
• Responding efficiently to customer requests and ensuring that each request /quotation /query is managed efficiently.
• Problem-solving: Troubleshooting problems & escalating them to IT support
• Work with our distribution partners across all manufacturers including HP, Dell, VMware, Microsoft etc.
• Place high priority on delivering quality results; go above and beyond client expectations.
• Help maintain strong, long-lasting customer relationships.
• Deadline driven, demonstrate the ability to multi-task across several activities within aggressive timeframes.
• Staying abreast of market conditions regarding products, product updates, service offerings, and new technologies through available resources
• Manage process report & feedback daily.

Requirements For A Successful Application

• Minimum of five years’ sales support experience within the IT sector, and with a proven track record in IT distribution or reseller channel.
• Experience with CRM applications, preferably with Microsoft Dynamics CRM.
• The ability to work independently in a fast-paced environment must be a high-energy, motivated self-starter.
• Demonstrates excellent listening skills, attentiveness and intuitiveness about customer satisfaction and concerns.
• Excellent listening, verbal and written communication skills.
• Proficiency with Microsoft Office Suite, particularly MS Excel.
• Good organizational and time management skills.
• Ability to multitask and switch focus quickly.
• Focus and goal-oriented disposition.
• Excellent attention to detail.
• Good commercial acumen.
• Demonstrate enthusiasm about the sales support role and remain up to date with changes.
• Ability to meet deadlines without compromising consistency in the process.
• Ability to prioritize to guarantee that all issues are allocated the required time to be handled professionally

Others

About Eir

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.