Senior IT Operations Manager - ITIL & Service Delivery

September Consulting Ltd; Dublin; Hybrid; EUR 70,000 - 85,000; Full time

Job summary

A growing Irish financial services company is seeking an experienced IT Operations Manager in Dublin West. The role involves overseeing IT service operations, leading incident management, and ensuring high-quality service delivery. Ideal candidates have 7+ years in IT Service Management, a strong understanding of ITIL, and excellent stakeholder management skills. Options for onsite or hybrid work may be available.

Qualifications

• 7+ years in IT Service Management, ideally in a regulated financial services environment.
• Strong understanding of ITIL processes and DORA regulations.
• Confident communicator with top-tier stakeholder/vendor management skills.

Responsibilities

• Oversee day-to-day IT service operations.
• Lead incident & problem management processes.
• Manage supplier relationships and performance.

Skills

IT Service Management

Stakeholder management

Incident management

Problem-solving

Communication

Education

ITIL certification (v3 or v4)

Tools

ServiceNow

Jira

Autotask

Job description

A growing Irish financial services company is seeking an experienced IT Operations Manager in Dublin West. The role involves overseeing IT service operations, leading incident management, and ensuring high-quality service delivery. Ideal candidates have 7+ years in IT Service Management, a strong understanding of ITIL, and excellent stakeholder management skills. Options for onsite or hybrid work may be available.