IT Operations Manager

September Consulting Ltd; Dublin; On-site; EUR 70,000 - 85,000; Full time

Job summary

A growing Irish financial services company is seeking an experienced IT Operations Manager in Dublin West. The role involves overseeing IT service operations, leading incident management, and ensuring high-quality service delivery. Ideal candidates have 7+ years in IT Service Management, a strong understanding of ITIL, and excellent stakeholder management skills. Options for onsite or hybrid work may be available.

Qualifications

• 7+ years in IT Service Management, ideally in a regulated financial services environment.
• Strong understanding of ITIL processes and DORA regulations.
• Confident communicator with top-tier stakeholder/vendor management skills.

Responsibilities

• Oversee day-to-day IT service operations.
• Lead incident & problem management processes.
• Manage supplier relationships and performance.

Skills

IT Service Management

Stakeholder management

Incident management

Problem-solving

Communication

Education

ITIL certification (v3 or v4)

Tools

ServiceNow

Jira

Autotask

Job description

Overview

Are you an experienced IT Service Manager with a passion for continuous improvement and rock-solid service delivery? Our client — a growing Irish financial services company — is undergoing exciting IT transformation work and is looking for aseasoned IT Operations Manager to join their expanding team in Dublin West.

You’ll play a key role in overseeing day-to-day IT service operations, building strong relationships with vendors and stakeholders, and ensuring high-quality service delivery across the business. This is a great opportunity to step into a role with influence and visibility during a period of growth.

Key Responsibilities & Qualifications

• Supporting the Head of IT Ops in delivering high-quality services across the ITIL lifecycle
• Leading incident & problem management processes, identifying root causes and implementing preventative solutions
• Managing and improving supplier relationships and performance
• Driving process documentation, compliance (DORA, ISO), and audit support
• Becoming an advocate for IT Service Management across the entire business
• 7+ years in IT Service Management, ideally within a regulated financial services environment
• Strong understanding of ITIL (certified in v3 or v4) and DORA regulations
• Experience with ITSM tools like ServiceNow, Jira, or Autotask
• A confident communicator and negotiator with top-tier stakeholder/vendor management skills
• Analytical mindset with a knack for problem-solving in fast-paced environments

Location

Location: Dublin West (onsite/hybrid options may be discussed)