IT Operations Leader — Hybrid, Growth & Impact

Set2Recruit; Dublin; Hybrid; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Up to €75,000 salary

Annual bonus

Private health care

Pension scheme

Development opportunities

Job summary

Set2Recruit in Dublin is seeking an IT Operations Manager to lead daily operations, drive service excellence, and coach engineers and analysts. You will nurture client relationships and implement standardized procedures while aligning with the leadership team on strategic goals.

The role focuses on continuous improvement, with hybrid work, a salary up to €75,000, and a yearly bonus. Strong communication and a proactive mindset are essential for success.

Qualifications

• Experience in an operations management role, ideally within a technical or service‑driven environment.
• Strong communication and client‑relationship management skills.
• High attention to detail with a commitment to consistency and quality.
• Ability to lead and develop teams.
• A proactive, problem‑solving approach with a passion for improvement.
• Full right to work in Ireland (essential).

Responsibilities

• Lead the day‑to‑day operations, ensuring consistent service delivery.
• Manage, coach, and develop a team of engineers and analysts.
• Build strong, long‑term relationships with clients.
• Implement and enhance standardised operational procedures.
• Contribute to strategic planning as part of the leadership team.
• Track performance metrics and drive operational improvements.
• Ensure operational alignment with company objectives.

Skills

Operations management

Client relationships

Team leadership

Attention to detail

Process improvement

Communication

Right to work in Ireland

Job description

Set2Recruit in Dublin is seeking an IT Operations Manager to lead daily operations, drive service excellence, and coach engineers and analysts. You will nurture client relationships and implement standardized procedures while aligning with the leadership team on strategic goals.

The role focuses on continuous improvement, with hybrid work, a salary up to €75,000, and a yearly bonus. Strong communication and a proactive mindset are essential for success.