Senior Service Delivery Manager — Client Success & Growth

Version 1; Dublin; Hybrid; EUR 60,000 - 74,000; Full time

Benefits offered by this job

Quarterly Performance-Related Profit Share Scheme

Flexible/remote working

Pension with a 5% employee match

Private Healthcare Cover

24 days holiday allowance plus public holidays

Job summary

Version 1, located in Dublin, is looking for a Service Delivery Manager to enhance client relationships while managing service delivery. You'll be responsible for ensuring financial management across assigned accounts, driving customer satisfaction, and fostering continual service improvement initiatives.

The ideal candidate will have over 8 years of experience in service delivery management, ITIL v4 certification, and strong customer service skills. The role offers flexible working and a comprehensive benefits package.

Qualifications

• 8+ years in Service Delivery Management.
• Strong verbal and written communication skills.
• Proven experience in customer service and relationship management.

Responsibilities

• Manage client relationships and service delivery.
• Conduct regular service reviews with customers.
• Manage invoicing and financial aspects of assigned accounts.

Skills

Service Delivery Management

Customer Service

Communication

Analytical Skills

Teamwork

ITIL Skills

Education

ITIL v4 certification

Fluency in English

Job description

Version 1, located in Dublin, is looking for a Service Delivery Manager to enhance client relationships while managing service delivery. You'll be responsible for ensuring financial management across assigned accounts, driving customer satisfaction, and fostering continual service improvement initiatives.

The ideal candidate will have over 8 years of experience in service delivery management, ITIL v4 certification, and strong customer service skills. The role offers flexible working and a comprehensive benefits package.