Strategic IT Service & Change Manager

CubeMatch Ltd.; Ireland; On-site; EUR 80,000 - 100,000; Full time

Benefits offered by this job

Access to professional development opportunities

Collaborative and diverse workplace

Job summary

A global financial services consulting firm located in Ireland is seeking an experienced IT Service & Change Manager. This role involves overseeing high-quality IT service delivery across multiple sites and vendors, ensuring compliance with service agreements. Candidates should have 10–15 years of IT service experience, strong vendor management skills, and knowledge in IT Service and Change Management within regulated environments. The firm values integrity, innovation, and diversity in its workplace culture.

Qualifications

• Strong experience in IT Service Management and Change Management within regulated environments.
• Proven experience managing multiple IT vendors and managed service providers.
• Knowledge of ITIL frameworks and best practices for service management.
• Strong project management and change coordination experience.

Responsibilities

• Oversee delivery of IT services by various providers.
• Monitor vendor performance against SLAs.
• Manage relationships with multiple IT vendors.
• Support Vendor Management and Change Management frameworks.
• Coordinate IT change initiatives ensuring minimal disruption.
• Act as liaison between delivery partners and clients.
• Governance and reporting on IT service performance.

Skills

IT Service Management

Change Management

Vendor Management

Stakeholder Management

Project Management

Education

10–15 years of experience in IT services

Job description

A global financial services consulting firm located in Ireland is seeking an experienced IT Service & Change Manager. This role involves overseeing high-quality IT service delivery across multiple sites and vendors, ensuring compliance with service agreements. Candidates should have 10–15 years of IT service experience, strong vendor management skills, and knowledge in IT Service and Change Management within regulated environments. The firm values integrity, innovation, and diversity in its workplace culture.