IT Operations Manager

Set2Recruit; Dublin; Hybrid; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Up to €75,000 salary

Annual bonus

Private health care

Pension scheme

Development opportunities

Job summary

Set2Recruit in Dublin is seeking an IT Operations Manager to lead daily operations, drive service excellence, and coach engineers and analysts. You will nurture client relationships and implement standardized procedures while aligning with the leadership team on strategic goals.

The role focuses on continuous improvement, with hybrid work, a salary up to €75,000, and a yearly bonus. Strong communication and a proactive mindset are essential for success.

Qualifications

• Experience in an operations management role, ideally within a technical or service‑driven environment.
• Strong communication and client‑relationship management skills.
• High attention to detail with a commitment to consistency and quality.
• Ability to lead and develop teams.
• A proactive, problem‑solving approach with a passion for improvement.
• Full right to work in Ireland (essential).

Responsibilities

• Lead the day‑to‑day operations, ensuring consistent service delivery.
• Manage, coach, and develop a team of engineers and analysts.
• Build strong, long‑term relationships with clients.
• Implement and enhance standardised operational procedures.
• Contribute to strategic planning as part of the leadership team.
• Track performance metrics and drive operational improvements.
• Ensure operational alignment with company objectives.

Skills

Operations management

Client relationships

Team leadership

Attention to detail

Process improvement

Communication

Right to work in Ireland

Job description

IT Operations Manager

Location: Central Dublin, Ireland

Eligibility: Candidates must have full legal right to work in Ireland.

Overview

We are seeking an IT Operations Manager to support the next phase of organisational growth and operational excellence. This role is ideal for someone with a strong drive for continuous improvement, exceptional attention to detail, and a track record of delivering consistent, high‑quality results. The successful candidate will be a natural team player with excellent communication skills and the ability to nurture and manage valuable client relationships. The organisation is committed to developing the right individual through structured training, leadership support, and clear performance goals.

From the outset, the IT Operations Manager will report directly into the leadership team. The Operations function is focused on delivering outstanding client service through standardised procedures and scalable processes. As the business evolves, strengthening the Operations team—including engineers and analysts—will be central to achieving future ambitions.

About the Organisation

The company was founded to provide high‑quality, rapid‑response IT services to a market seeking improved service standards. Over the years, the business has grown into a provider of advanced solutions in cyber security, IT outsourcing, and business continuity, with a strong emphasis on IT risk management. The organisation is guided by a people‑first philosophy. Whether resolving a simple user issue or a time‑critical executive challenge, they prioritise empathy, ownership, and delivering optimal outcomes. This customer‑centric focus has driven high client retention and long‑standing partnerships.

Key Responsibilities

• Lead the day‑to‑day operations, ensuring consistent service delivery.
• Manage, coach, and develop a team of engineers and analysts.
• Build strong, long‑term relationships with clients.
• Implement and enhance standardised operational procedures.
• Contribute to strategic planning as part of the leadership team.
• Track performance metrics and drive operational improvements.
• Ensure operational alignment with company objectives.

Required Skills & Experience

• Experience in an operations management role, ideally within a technical or service‑driven environment.
• Strong communication and client‑relationship management skills.
• High attention to detail with a commitment to consistency and quality.
• Ability to lead and develop teams.
• A proactive, problem‑solving approach with a passion for improvement.
• Full right to work in Ireland (essential).

What’s on Offer

• A leadership‑level role with real influence over operational growth.
• Hybrid working
• Salary: Up to 75,000 Euros
• Yearly company bonus
• Private health care
• Pension scheme
• Development, mentorship, and progression opportunities.
• A supportive, values‑led culture.
• The chance to shape and evolve a growing Operations function