Senior Hospitality Operations Lead

Dalata Hotel Group plc; Cork; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Room rate for employees

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff team-building events

Job summary

Dalata Hotel Group is seeking a dynamic Duty Manager to lead hotel operations, oversee guest experiences, and drive high-performance standards while fostering a positive workplace culture.

In this role you will manage multiple stakeholders, partner with departments, recruit and coach staff, resolve guest issues, and contribute to the hotel strategy to ensure the property reaches its potential. You will build relationships and develop talent across teams.

Qualifications

• 3-4 years experience as a Duty Manager or equivalent operational leadership role in a large hotel.
• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment.
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Skills

People leadership

Operational leadership

Strong communication

Job description

Dalata Hotel Group is seeking a dynamic Duty Manager to lead hotel operations, oversee guest experiences, and drive high-performance standards while fostering a positive workplace culture.

In this role you will manage multiple stakeholders, partner with departments, recruit and coach staff, resolve guest issues, and contribute to the hotel strategy to ensure the property reaches its potential. You will build relationships and develop talent across teams.