Duty Manager

Dalata Hotel Group; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Dalata Academy

Pension plan

50% F&B discount

Employee room rate €60

Friends & Family discount 30%

Free meals on duty

Extra annual leave days (up to 5)

Employee Assistance Programme

Cycle to work

Staff events

Job summary

Dalata Hotel Group is seeking an experienced Deputy or Operations Manager to lead hotel operations in Ireland, including Dublin. You will manage multiple stakeholders, drive guest satisfaction, and deliver high-performance standards while shaping team culture and aligning with the hotel's strategy.

You will coach and develop colleagues, recruit where needed, and collaborate across departments to grow the business. A proven track record in hotels and strong communication are essential.

Qualifications

• 3-4 years experience as a Deputy or Operations Manager in a large hotel.
• Standards driven; particularly in Food & Beverage.
• Strong communicator and comfortable contributing to the hotel strategy.
• Ability to develop and build relationships and influence all levels of the business.
• People leadership and motivation experience.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment.
• Coach and train new employees to ensure confidence in their roles.
• Demonstrate excellent problem-solving skills and handle conflicts or complaints smoothly.

Skills

People leadership

Stakeholder management

Recruitment

Coaching

Training

Communication

Problem-solving

Job description

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great leadership is at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team, contribute to the strategy of this hotel and drive the business to ensure it reaches its potential. You will lead and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits

• Development Opportunities through our Dalata Academy to support your career journey
• Pension access (Ask your HR Manager for local pension information) performance-related bonus plan
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off the Friends & Family rate
• Free employee meals on duty
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Key Duties And Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Requirements

• 3-4 years experience as a Deputy or Operations Manager in a large hotel.
• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.