Duty Manager

Dalata Hotel Group plc; Cork; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Room rate for employees

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff team-building events

Job summary

Dalata Hotel Group is seeking a dynamic Duty Manager to lead hotel operations, oversee guest experiences, and drive high-performance standards while fostering a positive workplace culture.

In this role you will manage multiple stakeholders, partner with departments, recruit and coach staff, resolve guest issues, and contribute to the hotel strategy to ensure the property reaches its potential. You will build relationships and develop talent across teams.

Qualifications

• 3-4 years experience as a Duty Manager or equivalent operational leadership role in a large hotel.
• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment.
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Skills

People leadership

Operational leadership

Strong communication

Job description

Duty Manager

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great leadership is at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team, contribute to the strategy of this hotel and drive the business to ensure it reaches its potential. You will lead and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits

• Free employee meals on duty


• 50% Off F&B in all properties


• €/£60 Employee rate on rooms for all Dalata owned hotels


• 30% Off Friends & Family rate


• Extra annual leave day for every year worked (5 days to maximum of 5 days)


• Employee Assistance Programme


• Cycle to Work Scheme/Transport Schemes


• Pension access (Ask your HR Manager for local pension information)


• Development opportunities through our Dalata Academy to support your career journey


• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Key Duties and Responsibilities:

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.


• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.


• Possess strong operational knowledge with the ability to work across departments as needed.


• Assist other managers with interviewing and recruitment


• Coach and train new employees to ensure everyone feels confident in their new roles.


• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Requirements:

• 3-4 years experience as a Duty Manager or equivalent operational leadership role in a large hotel.


• Standards Driven; particularly in Food & Beverage.


• Strong desire to progress and develop your career in hotels.


• People leadership and motivation experience.


• Proven ability to develop talented employees.


• Strong communicator and comfortable in contributing to the overall hotel strategy.


• Ability to develop and build relationships and influence all levels of the business

About us

Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.