Senior German-Speaking ECS Technical Support Engineer

Dell; Banteer; On-site; EUR 90,000 - 120,000; Full time

Job summary

Dell Technologies is seeking a German-speaking Principal Technical Support Engineer for Elastic Cloud Storage (ECS) in Ireland. This onsite role supports customers across Enterprise, Government and Vertical markets with advanced technical diagnostics and problem resolution.

Join a dynamic team that provides remote diagnostics, escalates to engineering as needed, and communicates effectively in a fast-paced environment. Location options include Cork, Dublin or Limerick.

Responsibilities

• Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Identifies, documents and escalates customer issues to engineering teams as appropriate.
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style

Job description

Dell Technologies is seeking a German-speaking Principal Technical Support Engineer for Elastic Cloud Storage (ECS) in Ireland. This onsite role supports customers across Enterprise, Government and Vertical markets with advanced technical diagnostics and problem resolution.

Join a dynamic team that provides remote diagnostics, escalates to engineering as needed, and communicates effectively in a fast-paced environment. Location options include Cork, Dublin or Limerick.