German-Speaking Technical Support Engineer, ECS Cloud Storage

Dell; Buttevant; On-site; EUR 55,000 - 75,000; Full time

Job summary

Dell Technologies in Ireland is seeking a German-speaking Technical Support Engineer for Elastic Cloud Storage. You will diagnose and resolve complex issues, communicate with stakeholders and contribute to self-service resources.

You will develop SME by learning new technologies and coaching peers while supporting a 24x7 operation, including shift work and on-call responsibilities. Join the ECS team to deliver high-quality remote diagnostics, document solutions, and ensure customer success in a

Responsibilities

• Diagnose and resolve complex issues using analysis, advanced troubleshooting tools, and diagnostic procedures.
• Maintain clear, closed-loop communication with internal and external stakeholders and manage caseload priorities.
• Develop subject matter expertise by learning new technologies and coaching peers through presentations and informal training sessions.
• Support a 24x7x365 operation with flexibility for shift work, weekends, holidays, and on-call duties.

Job description

Dell Technologies in Ireland is seeking a German-speaking Technical Support Engineer for Elastic Cloud Storage. You will diagnose and resolve complex issues, communicate with stakeholders and contribute to self-service resources.

You will develop SME by learning new technologies and coaching peers while supporting a 24x7 operation, including shift work and on-call responsibilities. Join the ECS team to deliver high-quality remote diagnostics, document solutions, and ensure customer success in a