German Speaking Principal Technical Support Engineer - Elastic Cloud Storage

Dell; Cork; On-site; EUR 70,000 - 100,000; Full time

Job summary

Dell Technologies is seeking a German-speaking Principal Technical Support Engineer for its Elastic Cloud Storage (ECS) team in Ireland. The role is onsite with openings in Cork, Dublin or Limerick, and focuses on complex system-level issue resolution and remote diagnostics for enterprise customers.

As part of the ECS division, you will collaborate with engineering teams, document issues, and communicate clearly with customers to ensure rapid issue resolution and high customer satisfaction.

Qualifications

• German language proficiency required.
• Senior Technical Support responsibilities in ECS domain.

Responsibilities

• Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Identifies, documents and escalates customer issues to engineering teams as appropriate.
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style

Skills

German language

Technical support

Job description

Job Description

) German- Speaking Principal Technical Support Engineer – Elastic Cloud Storage - 2 OpeningsLocation: Cork, Dublin or Limerick (Onsite)Hiring Manager: Olivia FahyRecruiter: Juliana SampaioAt Dell Technologies, world-class service doesn’t end when our customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we will analyze it, identify the cause, recommend a solution and document the problem.Join us as a German-Speaking Principal Technical Support Engineer on our ECS team in Ireland to do the best work of your career and make a profound social impact.What you’ll achieveAs a Senior Technical Support Engineer, you will be truly rewarded working with some very high profile and strategic customers and partners globally. Join Dell Technologies and you willwork in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates.Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals. The Senior Engineer position is to provide support for Dell Technologies, ECS Division. Customers represent a broad range of Enterprise, Government and Vertical markets. Support cases are opened through multiple channels and support is provided through multiple mtiple technical areas detailed below.

You will

• Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Identifies, documents and escalates customer issues to engineering teams as appropriate.


• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a \"closed-loop\" communication style