German-Speaking Senior Tech Support Engineer (Remote, ECS)

Dell; Cork; On-site; EUR 60,000 - 90,000; Full time

Job summary

Dell Technologies is seeking a German-speaking Senior Technical Support Engineer for Elastic Cloud Storage in Ireland. You will support Enterprise and Government customers, handling complex installations, configurations, and troubleshooting.

You will work with a global team to diagnose issues, provide remote diagnostics, and document solutions. The role emphasizes strong customer relations, technical depth, and the ability to communicate clearly across multiple channels.

Qualifications

• German language proficiency required for effective communication with customers.
• Strong technical troubleshooting abilities across Dell ECS products.
• Proven experience delivering high-quality customer support in enterprise environments.

Responsibilities

• Identify interoperability matrices and deliver targeted training within Field and Remote support.
• Maintain closed-loop communication to notify stakeholders of issue status and resolutions.
• Share knowledge gained from problems to improve support capabilities and documentation.

Skills

German language proficiency

Technical troubleshooting

Customer support

Job description

Dell Technologies is seeking a German-speaking Senior Technical Support Engineer for Elastic Cloud Storage in Ireland. You will support Enterprise and Government customers, handling complex installations, configurations, and troubleshooting.

You will work with a global team to diagnose issues, provide remote diagnostics, and document solutions. The role emphasizes strong customer relations, technical depth, and the ability to communicate clearly across multiple channels.