German-Speaking Principal Tech Support Lead

Dell

Munster

On-site

EUR 90,000 - 120,000

Full time

10 days ago

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Job summary

Dell Technologies in Ireland is seeking a German-speaking Principal Technical Support Engineer for the Elastic Cloud Storage (ECS) team. You will provide advanced technical support across installation, configuration, troubleshooting and interoperability with Dell EMC products, engaging with high-profile customers globally.

The role requires 5+ years in technical support, strong Linux, Fibre Channel, IP networking, VMware, NFS, CIFS, HDFS, OpenStack Swift and Python scripting, plus fluent German

Qualifications

At least 5 years in a Technical Support role (2nd or 3rd level).
Strong Linux skills and knowledge of Fibre Channel and IP networking.
Fluency in German and English with excellent communication.

Responsibilities

Resolve complex system-level issues using diagnostic protocols and escalate as needed.
Communicate procedures and technical issues clearly to customers and internal teams.
Lead problem recreation, failure analysis and contribute to knowledge base.

Skills

German language

English language

Leadership

Communication

Tools

Linux

Fibre Channel

IP networking

VMware

NFS

CIFS

HDFS

S3/OpenStack Swift

Python scripting

Job description

The role requires 5+ years in technical support, strong Linux, Fibre Channel, IP networking, VMware, NFS, CIFS, HDFS, OpenStack Swift and Python scripting, plus fluent German

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