Senior Enterprise CSM — Strategic Accounts

HubSpot; Ireland; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

HubSpot is seeking a Lead Customer Success Manager to oversee a portfolio of 30-40 enterprise accounts, driving retention and growth. You will build executive-level relationships, align stakeholders, and deliver strategic reviews to maximize ROI across HubSpot’s platform.

You will collaborate with multiple internal teams, develop adoption roadmaps, and guide customers through change while traveling 2-3 times per year for strategic engagements.

Qualifications

• Business-level English proficiency.
• Experience working with large organizations (200+ employees)
• Experience managing a minimum of $8-10M ARR
• Proven track record of measurable customer results through strategic consulting and change management.
• Excellent communication and relationship-building skills; ability to multithread with stakeholders and present to executives.
• Comfortable navigating change.
• Project management expertise.
• Experience with risk management, retention, and renewal strategies.
• Autonomous, proactive problem-solver; collaborate across teams.
• Experience with Senior CSM/Account Management or strategic partnerships.
• Experience working with VP+ or c-suite decision-makers.

Responsibilities

• Oversee a portfolio of 30-40 enterprise accounts with retention and growth goals.
• Build deep relationships across all levels of the customer organization and develop long-term partnerships.
• Use strategic thinking and product knowledge to drive measurable business outcomes and ROI.
• Partner with Sales, Marketing, Product, Contract Management and leadership to develop and execute success plans.
• Create and deliver Executive Business Reviews and strategic consultations to align goals and growth opportunities.
• Develop adoption roadmaps and remove barriers, delivering impact-focused success plans.
• Travel onsite to deliver strategic engagements 2-3 times yearly.
• Demonstrate measurable impact on program development and team growth.

Skills

Large org experience

ARR management

Executive relationships

Strategic consulting

Communication

Project management

Risk management

Autonomous approach

Senior CSM / PM

C-suite collaboration

Job description

HubSpot is seeking a Lead Customer Success Manager to oversee a portfolio of 30-40 enterprise accounts, driving retention and growth. You will build executive-level relationships, align stakeholders, and deliver strategic reviews to maximize ROI across HubSpot’s platform.

You will collaborate with multiple internal teams, develop adoption roadmaps, and guide customers through change while traveling 2-3 times per year for strategic engagements.