Strategic CS Director: Post-Sale Growth & Retention

stuut; Dublin; On-site; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Equity

Flexible PTO

Parental Leave

Job summary

Stuut is seeking a Customer Success Director to own post-sale accounts through renewal and expansion. You will be the primary relationship owner, driving adoption and retention while identifying expansion opportunities tied to AR outcomes such as DSO reduction and cash application accuracy.

You will lead onboarding for your portfolio, run quarterly business reviews, forecast renewals, and collaborate with Sales to pursue upsell and cross-sell opportunities.

Qualifications

• 4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software.
• Track record owning renewal/expansion numbers, not just satisfaction scores.
• Comfortable with ambiguity: this is a growth-stage company building CS process as it scales.
• Financial/AR domain fluency a plus, not required.
• Excellent written and verbal communication; comfortable running exec-level QBRs.

Responsibilities

• Own onboarding through steady-state for an assigned account portfolio.
• Drive product adoption against each customer's stated business outcomes, not feature checklists.
• Run QBRs: outcomes delivered, ROI, expansion opportunities.
• Own renewal forecasting and GRR for your book; flag churn risk early with a clear reason and remediation plan.
• Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
• Escalate technical or implementation issues to FDE/Support with clear context; stay accountable for resolution from the customer's side.
• Maintain accurate account health data in Vitally.

Skills

Customer Success

Account Management

Renewals & Expansions

Executive communication

B2B SaaS experience

Tools

Vitally

Job description

Stuut is seeking a Customer Success Director to own post-sale accounts through renewal and expansion. You will be the primary relationship owner, driving adoption and retention while identifying expansion opportunities tied to AR outcomes such as DSO reduction and cash application accuracy.

You will lead onboarding for your portfolio, run quarterly business reviews, forecast renewals, and collaborate with Sales to pursue upsell and cross-sell opportunities.