Senior Enterprise CSM — Growth & Strategic Partnerships

Ingenio Global; Leinster; Hybrid; EUR 100,000 - 130,000; Full time

Job summary

Ingenio Global, partnering with a leading global technology company, is seeking a Senior Customer Success Manager to own a portfolio of enterprise customers across EMEA from Dublin. This role blends relationship management with commercial ambition to drive revenue growth.

You will engage with C-suite and senior stakeholders, lead QBRs and account planning, and collaborate with Sales, Product and Technical teams to maximise value from technology solutions.

Qualifications

• Enterprise-level account management experience across high-value, complex customers.
• Proven track record of delivering revenue growth and expansion.
• Background in SaaS or financial services.
• Stable career progression with increasing responsibilities.

Responsibilities

• Own a portfolio of high-value enterprise customers and build strategic partnerships.
• Identify and close upsell, cross-sell, and expansion opportunities.
• Engage with C-suite and senior stakeholders to drive decisions.
• Lead business reviews, account planning and negotiations.
• Understand customer challenges and maximise value from technology investments.
• Collaborate with Sales, Product and Technical teams to drive growth.

Skills

Enterprise Account Management

Commercial Acumen

Stakeholder Engagement

Job description

Ingenio Global, partnering with a leading global technology company, is seeking a Senior Customer Success Manager to own a portfolio of enterprise customers across EMEA from Dublin. This role blends relationship management with commercial ambition to drive revenue growth.

You will engage with C-suite and senior stakeholders, lead QBRs and account planning, and collaborate with Sales, Product and Technical teams to maximise value from technology solutions.