Enterprise CS Leader: Renewals, Adoption & Growth

Salesforce, Inc.; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Salesforce, Inc. is seeking a high-impact People Leader to coach and develop a team of Customer Success Managers within the Data Foundation portfolio, driving adoption, value realization, and executive engagement across enterprise accounts.

You will partner with Sales, Professional Services, Support and Product Engineering to remove adoption roadblocks, retain customers, and measure outcomes like CSAT/NRR while scaling best practices globally.

Qualifications

• Leadership, coaching, and conflict-resolution skills to manage senior teams.
• Domain expertise in Enterprise Data Management within SaaS/cloud environments.
• Experience partnering across Sales, Professional Services, Support and Product Engineering.

Responsibilities

• Lead, mentor, and develop a team of Customer Success Managers; set performance objectives and manage portfolios.
• Guide onboarding, skill enablement, and use-case expansion to drive measurable value.
• Serve as senior escalations point for account risks; ensure CSAT/NRR and renewals.

Skills

Leadership & influence

Enterprise data management knowledge

Ecosystem acumen

Hybrid work flexibility

Education

BA/BS or equivalent practical experience

Job description

Salesforce, Inc. is seeking a high-impact People Leader to coach and develop a team of Customer Success Managers within the Data Foundation portfolio, driving adoption, value realization, and executive engagement across enterprise accounts.

You will partner with Sales, Professional Services, Support and Product Engineering to remove adoption roadblocks, retain customers, and measure outcomes like CSAT/NRR while scaling best practices globally.