Strategic Enterprise CSM for AI & Automation

Lindus Health Limited; Ireland; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Equity/Ownership

Remote-first with Europe-wide benefits

Career growth opportunities

Diversity and inclusion initiatives

Open source contributions support

Job summary

n8n is seeking an experienced Customer Success Manager for its Guided segment, serving a portfolio of enterprise accounts across the EMEA region from onboarding through expansion. You will drive adoption, renewals, and measurable ROI while coordinating with Support, Solutions Engineering, Product, and Sales to ensure a seamless experience.

This role requires enterprise CS experience, technical fluency, and a proven ability to translate product usage into business value, with a structured

Qualifications

• You have managed a portfolio of enterprise SaaS customers end-to-end.
• You can engage with IT and engineering stakeholders on APIs, integrations, authentication, environments, and automation.
• You’ve supported renewals and expansion opportunities with a track record of retention and growth.
• You translate product usage into measurable business outcomes and ROI for executives.
• You run a structured operating cadence and keep stakeholders aligned.
• You communicate clearly with both technical and executive stakeholders.
• You partner with Sales, Support, Solutions Eng., and Product to unblock customers.
• You thrive in fast-moving environments and build processes as the company scales.
• You’ve used automation or AI tools to improve customer value realization.

Responsibilities

• Own a portfolio of enterprise customers across onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning with clear goals and measurable outcomes.
• Drive onboarding and enablement across technical and business audiences.
• Establish a strong operating cadence with health checks, executive syncs, and QBRs.
• Monitor customer health and product usage signals to identify risks and escalations.
• Quantify and communicate ROI and business value throughout the lifecycle.
• Identify and progress expansion opportunities in collaboration with Account Executives.
• Collaborate with Support, Solutions Eng., and Product to resolve blockers quickly.
• Provide feedback to Product and Engineering on roadmap priorities.

Skills

Enterprise CS experience

Technical fluency

Commercial acumen

Value & outcomes mindset

Operational rigor

Strong communication

Cross-functional collaboration

Ambiguity tolerance

Automation + AI curiosity

Job description

n8n is seeking an experienced Customer Success Manager for its Guided segment, serving a portfolio of enterprise accounts across the EMEA region from onboarding through expansion. You will drive adoption, renewals, and measurable ROI while coordinating with Support, Solutions Engineering, Product, and Sales to ensure a seamless experience.

This role requires enterprise CS experience, technical fluency, and a proven ability to translate product usage into business value, with a structured