Strategic Enterprise CSM — Remote (Ireland)

Coinscapture; Ireland; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Health & life insurance

Pension plan

Annual performance bonus

20 days paid vacation + Irish holidays

Remote-first work environment

Job summary

AlertMedia is seeking a Strategic Customer Success Manager to own and grow the company’s most valuable enterprise relationships in a remote, Ireland-based capacity. You will drive adoption, retention, and expansion for strategic accounts, partnering with executive sponsors and cross-functional teams to deliver long-term value.

You will act as the customer voice, influence product roadmap, and lead business reviews, ensuring successful outcomes and a trusted advisor partnership across

Qualifications

• 5+ years’ experience as a Customer Success Manager.
• 3+ years’ experience supporting Enterprise customers in a CSM role of $1M+ ARR.
• Proven ability to influence outcomes with senior leaders without direct authority.

Responsibilities

• Own and execute short term and long-term success strategies for Strategic accounts, including stakeholder mapping and success planning.
• Act as the voice of the customer internally, influencing roadmap discussions and go-to-market readiness initiatives.
• Lead internal, cross-functional account discussions coordinating Implementation, Support, Product, Sales and Executive Sponsors.
• Build strong relationships with Strategic Segment customers.
• Evaluate risk management for each customer and drive value propositions to support retention.

Skills

Strategic thinking

Customer relationship

Executive communication

Cross-functional collaboration

Problem solving

Tools

Gainsight

Salesforce

Job description

AlertMedia is seeking a Strategic Customer Success Manager to own and grow the company’s most valuable enterprise relationships in a remote, Ireland-based capacity. You will drive adoption, retention, and expansion for strategic accounts, partnering with executive sponsors and cross-functional teams to deliver long-term value.

You will act as the customer voice, influence product roadmap, and lead business reviews, ensuring successful outcomes and a trusted advisor partnership across