Senior German-Speaking CSM - High-Touch Enterprise

Lindus Health Limited; Ireland; Remote; EUR 90,000 - 140,000; Full time

Job summary

n8n is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will be the trusted post-sales partner for enterprise customers, owning onboarding, adoption and renewal with a deliberately small book of business.

In collaboration with Support, Solutions Engineering and Product, you turn technical success into durable revenue, guiding health checks, QBRs and risk management while building ROI narratives.

Qualifications

• German native speaker with fluent business English and based in Europe (Germany ideal; travel to customers)
• Senior Enterprise Customer Success experience with a small, strategic book of enterprise SaaS customers
• Experience carrying retention/expansion targets and renewals
• Technical acumen engaging with IT/engineering stakeholders (APIs, integrations, auth basics)
• Experience with large German-speaking enterprises (DACH)
• Ability to translate product usage into measurable outcomes and ROI
• Strong account strategy, operating cadence and stakeholder management
• Builders mindset with ability to communicate crisply with executives

Responsibilities

• Own a small book of n8n’s largest enterprise customers in the German-speaking market; onboarding, adoption and renewal
• Build account strategies and a footprint across IT and business stakeholders
• Own retention and expansion targets, driving renewals and growth in partnership with Account Executives
• Lead customer kickoffs and success planning with measurable outcomes
• Drive onboarding and enablement for technical and business audiences
• Run operating cadence with health checks, exec syncs and QBRs; spot risks early
• Quantify and communicate business value and ROI throughout the lifecycle
• Collaborate with Support, Solutions Engineering and Product to resolve blockers
• Provide structured customer feedback to Product and Engineering and share learnings with CS team

Skills

German native speaker

Business English

Enterprise SaaS CS

KPI ownership

Account management

Tools

APIs

Integrations

CRM systems

Job description

n8n is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will be the trusted post-sales partner for enterprise customers, owning onboarding, adoption and renewal with a deliberately small book of business.

In collaboration with Support, Solutions Engineering and Product, you turn technical success into durable revenue, guiding health checks, QBRs and risk management while building ROI narratives.