Snr Customer Success Manager | Enterprise SaaS | €130k OTE

Ingenio Global; Leinster; Hybrid; EUR 100,000 - 130,000; Full time

Job summary

Ingenio Global, partnering with a leading global technology company, is seeking a Senior Customer Success Manager to own a portfolio of enterprise customers across EMEA from Dublin. This role blends relationship management with commercial ambition to drive revenue growth.

You will engage with C-suite and senior stakeholders, lead QBRs and account planning, and collaborate with Sales, Product and Technical teams to maximise value from technology solutions.

Qualifications

• Enterprise-level account management experience across high-value, complex customers.
• Proven track record of delivering revenue growth and expansion.
• Background in SaaS or financial services.
• Stable career progression with increasing responsibilities.

Responsibilities

• Own a portfolio of high-value enterprise customers and build strategic partnerships.
• Identify and close upsell, cross-sell, and expansion opportunities.
• Engage with C-suite and senior stakeholders to drive decisions.
• Lead business reviews, account planning and negotiations.
• Understand customer challenges and maximise value from technology investments.
• Collaborate with Sales, Product and Technical teams to drive growth.

Skills

Enterprise Account Management

Commercial Acumen

Stakeholder Engagement

Job description

Ingenio is partnering with a leading global technology company to hire a Senior Customer Success Manager to take ownership of some of its most valuable enterprise customers across EMEA.

This isn't a traditional Customer Success role focused solely on adoption and retention. We're looking for someone who can combine exceptional relationship management with commercial ambition, identify opportunities and turn them into measurable revenue growth.

What You'll Be Doing:

• Own your accounts: Manage a select portfolio of high-value enterprise customers, building long-term strategic partnerships.
• Drive revenue growth: Identify and close opportunities through upselling, cross-selling, new markets and increased product adoption.
• Influence at the highest level: Build trusted relationships with C-suite executives and senior commercial and technical stakeholders.
• Lead strategic conversations: Own QBRs, business reviews, account planning and commercial negotiations.
• Become a trusted advisor: Understand your customers' business challenges and help them maximise the value of their technology investment.
• Make an impact: Collaborate with Sales, Product and Technical teams to shape customer strategy and drive growth.

What We're Looking For

We're looking for an experienced, commercially minded professional who can demonstrate:

1. Enterprise Account Management: Proven success managing and growing a small portfolio of high-value, complex enterprise customers.
2. Commercial Success: Experience carrying revenue or expansion targets, with clear examples of delivering measurable account growth.
3. Relevant Industry Experience: A background in SaaS or financial services.
4. Career Progression: A strong career track record demonstrating stability, progression and increased responsibility.

What Would Really Make You Stand Out?

• Experience in fintech, payments, RegTech, identity verification or compliance.
• Exposure to consumption-based or transactional SaaS business models.
• Experience in both established global businesses and fast-growing scale-ups.
• Confidence engaging with senior executives, negotiating commercial agreements and navigating complex organisations.

Why This Opportunity?

You'll have genuine ownership of a high-value enterprise portfolio, the autonomy to drive commercial decisions and the opportunity to work with major global customers.

You'll join an established international technology business where Customer Success is recognised as a key driver of revenue growth.

Dublin | Hybrid (3 days onsite)

Up to €100K Base + €30K Variable (€130K OTE)

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