Strategic Customer Success Partner: Salesforce Cloud & Industry

Own Company; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Own Company is seeking an experienced Success Manager to partner with customers, applying Salesforce knowledge to accelerate value realization across Clouds and industries. You will build executive relationships, guide organizational change, and align on digital journey milestones.

The role requires 7–10 years of industry experience, strong consulting skills, and fluency in Spanish and English. You will work with customers of varying sizes and lead strategic adoption plans.

Qualifications

• 7–10 years of relevant industry experience.
• In-depth knowledge in one or more LoBs - a specific cloud or industry.
• Strong consulting skills and proven results as Trusted Advisor to drive business value for customers.
• Ability to drive effective conversations at the C-level; handle objections.
• Fluency in Spanish & English.

Responsibilities

• Understand customer goals and assess capabilities to accelerate business and technology objectives.
• Develop knowledge of customers' Salesforce implementations and evangelize Salesforce capabilities across clouds.
• Guide organizational strategy, governance and change processes based on customer needs.
• Demonstrate Salesforce product knowledge by applying platform features to customer priorities and roadmap.
• Identify risks to achieving business goals and work with accounts to mitigate them.
• Create an adoption path with current state, target state, timeline and enablement plan.
• Deliver business value by addressing customers' key challenges and growth opportunities.
• Build executive relationships with IT and business sponsors to solidify partnership.
• Collaborate with Salesforce Executives to network within accounts and support goal achievement.
• Recommend additional Salesforce services and advisory experts when needed.
• Communicate product changes, outages, or end-of-life updates proactively.

Skills

Senior-level consulting

C-level conversations

Trusted advisor

Spanish & English

Salesforce knowledge

Education

Degree or equivalent experience

Tools

Salesforce knowledge

Job description

Own Company is seeking an experienced Success Manager to partner with customers, applying Salesforce knowledge to accelerate value realization across Clouds and industries. You will build executive relationships, guide organizational change, and align on digital journey milestones.

The role requires 7–10 years of industry experience, strong consulting skills, and fluency in Spanish and English. You will work with customers of varying sizes and lead strategic adoption plans.