Senior Custody Client Services Lead – Investments

Northern Trust; Limerick; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Northern Trust in Limerick seeks an experienced Custody Client Services leader to manage key client relationships, oversee service delivery, and drive continuous improvement within a high‑performing team.

You will mentor junior partners, coordinate with internal stakeholders, ensure adherence to SLAs, and lead risk controls while delivering exceptional client service and governance compliance.

Qualifications

• Experience in Fund Services, preferably Custody.
• Strong communication and client relationship skills.
• Proven leadership and mentoring experience.
• Ability to manage multiple priorities and deadlines.

Responsabilités

• Act as the senior point of contact for assigned clients, building trusted relationships and gaining a strong understanding of their business needs.
• Deliver a consistently high level of service across all custody-related client queries.
• Lead proactive client communications, ensuring issues are resolved accurately and within agreed service levels.
• Coordinate and facilitate client service reviews, due diligence activities, management information reporting, and support complex client onboarding initiatives.
• Coach, mentor, and support junior partners in resolving client service and operational issues.

Connaissances

Client relationships

Stakeholder management

Operational oversight

Risk management

Leadership

Mentoring

Process improvement

Change management

Communication

Analytical thinking

MS Office

Multi-priority management

Outils

MS Office

Description du poste

Northern Trust in Limerick seeks an experienced Custody Client Services leader to manage key client relationships, oversee service delivery, and drive continuous improvement within a high‑performing team.

You will mentor junior partners, coordinate with internal stakeholders, ensure adherence to SLAs, and lead risk controls while delivering exceptional client service and governance compliance.