Junior Custody Client Services Associate

086 NT Mgmt Services Ireland Ltd; Limerick; On-site; EUR 42,000 - 60,000; Full time

Job summary

Northern Trust in Limerick is seeking a Custody Client Services professional to resolve client queries and maintain high service levels. The role sits within the Limerick Custody Client Service team and reports into the Custody Services Manager.

The successful candidate will focus on problem solving, proactive communication with clients, and ensuring timely delivery of services while adhering to risk policies and internal procedures.

Qualifications

• Excellent oral and written communication skills are required.
• Analytical and problem solving skills are required.
• Ability to facilitate discussions and reach decisions.
• Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach.
• Ability to plan and prioritise their day to day workload to meet client deadlines.
• Ability to review and resolve complex issues.
• Demonstrates an excellent understanding of risk associated with the role.

Responsibilities

• Act as the primary point of contact for all custody-related queries from the Client.
• Responsible for maintaining and enhancing service provided to the Client.
• Ownership, management and resolution of all Client queries.
• Awareness of transition activity linked to the Client.
• Identifies and manages resolution of service delivery root causes.
• Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction.

Skills

Communication

Analytical thinking

Facilitation

Work under pressure

Planning

Problem solving

Risk awareness

Job description

Northern Trust in Limerick is seeking a Custody Client Services professional to resolve client queries and maintain high service levels. The role sits within the Limerick Custody Client Service team and reports into the Custody Services Manager.

The successful candidate will focus on problem solving, proactive communication with clients, and ensuring timely delivery of services while adhering to risk policies and internal procedures.