Graduate, Client Services & Investments Operations

ntrs; Limerick; On-site; EUR 48,000 - 68,000; Full time

Job summary

Northern Trust in Limerick is seeking a dedicated professional to resolve custody-related client queries, maintain high service standards, and manage client expectations within the firm’s global operating structure.

The role focuses on ownership of client queries, proactive service, and strong relationships with internal partners, while ensuring compliance with risk policies and best practices.

Qualifications

• Excellent oral and written communication skills.
• Analytical and problem solving abilities.
• Ability to facilitate discussions and reach decisions.
• Ability to work under pressure to meet daily client deliverables.

Responsibilities

• To act as the primary point of contact for all custody related queries from the Client.
• Responsible for maintaining and enhancing service provided to the Client.
• Ownership, management and resolution of all Client queries.
• Awareness of transition activity linked to the Client.
• Identifies and manages resolution of service delivery root causes.
• Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.
• Participates in Service Reviews as required.
• Build and maintain strong relationships with all internal partners.
• Maintain and monitor all client data and standing instructions.
• Monitoring and resolution of cash and stock exceptions.
• Ensure day to day funding requirements are in line with client standing instructions.
• Resolves all ASL situations in a timely manner.
• Ensure compliance with all NT risk policies and adherence to 'Best Practice' documents.

Skills

Communication skills

Analytical thinking

Stakeholder management

Work under pressure

Planning & prioritization

Issue resolution

Risk awareness

Job description

Northern Trust in Limerick is seeking a dedicated professional to resolve custody-related client queries, maintain high service standards, and manage client expectations within the firm’s global operating structure.

The role focuses on ownership of client queries, proactive service, and strong relationships with internal partners, while ensuring compliance with risk policies and best practices.