Graduate Client Services — Investment Operations

Northern Trust; Limerick; On-site; EUR 50,000 - 75,000; Full time

Job summary

Northern Trust in Limerick is seeking a Custody Services professional to resolve client queries and enhance service delivery within the firm’s global operating framework.

You will act as the primary contact for custody-related questions, maintain client data, and drive timely resolutions while collaborating with internal partners. The role emphasizes risk awareness and continuous service improvement.

Qualifications

• Excellent oral and written communication skills are required.
• Analytical and problem solving skills are required.
• Ability to facilitate discussions and reach decisions.
• Ability to work under pressure to meet daily client deliverables.
• Ability to plan and prioritise workload to meet deadlines.
• Ability to review and resolve complex issues.
• Demonstrates an excellent understanding of risk associated with the role.

Responsibilities

• Act as the primary point of contact for all custody related queries from the Client.
• Maintain and enhance the service provided to the Client.
• Own, manage and resolve all Client queries.
• Monitor awareness of transition activity linked to the Client.
• Identify and manage resolution of service delivery root causes.
• Initiate frequent, proactive communication with the Investment Manager daily contacts.
• Participate in Service Reviews as required.
• Build and maintain strong relationships with all internal partners.
• Maintain and monitor all client data and standing instructions.
• Monitor and resolve cash and stock exceptions.
• Ensure day to day funding requirements are in line with client standing instructions.
• Resolve all ASL situations in a timely manner.
• Ensure compliance with all NT risk policies and adherence to Best Practice documents.

Skills

Communication

Analytical thinking

Decision facilitation

Stress management

Prioritization

Issue resolution

Risk awareness

Job description

Northern Trust in Limerick is seeking a Custody Services professional to resolve client queries and enhance service delivery within the firm’s global operating framework.

You will act as the primary contact for custody-related questions, maintain client data, and drive timely resolutions while collaborating with internal partners. The role emphasizes risk awareness and continuous service improvement.