Graduate Custody Client Services Specialist

Northern Trust; Limerick; On-site; EUR 42,000 - 58,000; Full time

Job summary

Northern Trust in Limerick is seeking a Custody Client Service professional to support a 600+ client base. The role focuses on resolving client queries, maintaining service levels, and collaborating with internal teams to ensure accurate and timely responses.

Based in Limerick, you will report to the Custody Services Manager and aim to enhance the client experience while identifying and solving service issues within the firm's global operating structure.

Qualifications

• Excellent oral and written communication skills are required.
• Analytical and problem solving skills are required.
• Ability to facilitate discussions and reach decisions.
• Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach.
• Ability to plan and prioritise their day to day workload to meet client deadlines.
• Ability to review and resolve complex issues.
• Demonstrates an excellent understanding of risk associated with the role.

Responsibilities

• To act as the primary point of contact for all custody related queries from the Client.
• Responsible for maintaining and enhancing service provided to the Client.
• Ownership, management and resolution of all Client queries.
• Awareness of transition activity linked to the Client.
• Identifies and manages resolution of service delivery root causes.
• Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.
• Participates in Service Reviews as required.
• Build and maintain strong relationships with all internal partners.
• Maintain and monitor all client data and standing instructions.
• Monitoring and resolution of cash and stock exceptions.
• Ensure day to day funding requirements are in line with client standing instructions.
• Resolves all ASL situations in a timely manner.
• Ensure compliance with all NT risk policies and adherence to 'Best Practice' documents.

Skills

Excellent communication

Analytical thinking

Decision facilitation

Work under pressure

Planning & prioritising

Issue resolution

Risk awareness

Job description

Northern Trust in Limerick is seeking a Custody Client Service professional to support a 600+ client base. The role focuses on resolving client queries, maintaining service levels, and collaborating with internal teams to ensure accurate and timely responses.

Based in Limerick, you will report to the Custody Services Manager and aim to enhance the client experience while identifying and solving service issues within the firm's global operating structure.