Senior Client Service Lead, Investor Services (Dublin)

Citi; Dublin; Hybride; EUR 86 000 - 128 000; Plein temps

Avantages offerts par ce poste

Hybrid model

Competitive salary

Benefits package

Résumé du poste

Citi Dublin is seeking an experienced Manager to lead a Dublin-based Client Service Team within CitiService Investor Services Operations. You will drive leadership standards, manage senior client relationships, and shape the future target operating model across EMEA and globally.

The role requires strong change management, risk awareness and data-led decision making, with a focus on delivering scalable, high-quality client services and cross-functional collaboration in a fast-paced financial

Qualifications

• Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred).
• Significant management experience working for global financial institutions, preferably in Custody Operations.
• Proven experience in delivering service excellence and managing relationships with large global clients.
• Proven track record of driving change through data-led insights and cross functional teamwork to deliver large-scale projects.
• Exceptional communication and presentation skills, capable of leading senior client and senior internal stakeholder meetings.

Responsabilités

• Manage a group of client service professionals servicing key Investor Services clients.
• Provide opportunities for staff to develop their servicing skills and knowledge of client needs, while the team remains motivated to provide a high level of service.
• Drive Citi's Leadership standards across the group and foster a high-performing culture among staff.
• Possess comprehensive knowledge of Custody Business products (Settlements, Asset Servicing, Cash/FX, Tax, Third-Party Lending).
• Manage client inquiries, ensuring timely responses and the escalation of critical issues.
• Partner with other groups to drive and influence change, and to design the future target operating model as CitiService continues to grow in EMEA.
• Provide in-depth analysis to define root causes of client queries, anticipate needs, and develop innovative solutions for recurring issues. Participate in and support strategic initiatives aligned with CitiService.
• Apply robust risk assessment, safeguarding Citigroup, clients, and assets. Ensure compliance with laws, regulations, and company policy; exercising sound ethical judgement. Proactively escalated, manage, and transparently report control issues, fostering accountability.

Connaissances

Leadership

Stakeholder management

Communication

Change management

Problem solving

Formation

Bachelor's degree or equivalent

Description du poste

Citi Dublin is seeking an experienced Manager to lead a Dublin-based Client Service Team within CitiService Investor Services Operations. You will drive leadership standards, manage senior client relationships, and shape the future target operating model across EMEA and globally.

The role requires strong change management, risk awareness and data-led decision making, with a focus on delivering scalable, high-quality client services and cross-functional collaboration in a fast-paced financial