Scheduling Co-Ordinator - Carlow

ManpowerGroup Ireland; Carlow; On-site; EUR 28,000 - 39,000; Full time

Job summary

Agilent Technologies in Carlow seeks a Scheduling Co-Ordinator to coordinate maintenance visits, act as the customer point of contact, and ensure services run smoothly within a pharmaceutical environment.

The role offers an independent contractor LTD position in Ireland, 12 months, at €24 per hour. Applicants should hold a third-level qualification with strong administrative and scheduling experience, including SAP or Smart Sheet proficiency.

Qualifications

• Third-level qualification (science background a plus!)
• Strong administrative experience.
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence.

Responsibilities

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

Skills

Administrative experience

Planning & multitasking

Communication skills

Customer service

Education

Third-level qualification

Tools

SAP

SmartSheet

Job description

Scheduling Co-Ordinator

Are you a master of multitasking with a passion for precision and customer service, do you have strong administrative background?

Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting ground breaking discoveries that improve lives.

Location: Large Pharmaceutical Manufacturer in Carlow

Function: Pharmaceutical Operations Co-Ordinator

Reporting to: Enterprise Scheduling Supervisor

Family: Service Delivery / Administration / Customer Service

Pay Rate: €24 Per Hour

Type of contract: LTD (can work via Umbrella company)

Initial contract length: 12 months

Why This Role Matters

You will be the heartbeat of service delivery-ensuring engineers are scheduled efficiently, services run smoothly, and customers receive the highest level of support. You'll work in a dynamic pharmaceutical environment, collaborating with internal teams and third-party vendors to keep operations running seamlessly.

What You'll Do

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

What You Bring

• Third-level qualification (science background a plus!)
• Strong administrative experience.
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence.

Why Agilent?

At Agilent, you'll be part of a company that empowers scientists and innovators to improve the world. We offer a collaborative environment, meaningful work, and the chance to make a real impact.

You would be working as an independent contractor so please apply only if you are currently in Ireland and have either EU Passport or Stamp 4.

For more information about this role kindly contact Aminat Ibrahim on [e-mail].