On-Site Pharma Scheduling Coordinator - West Cork

ManpowerGroup Ireland; Ireland; On-site; EUR 28,000 - 39,000; Full time

Job summary

Agilent is seeking a Scheduling Co-Ordinator to manage service delivery, schedule maintenance visits for laboratory equipment, and act as the customer’s primary contact for scheduling matters. This on-site role in Ireland requires a proactive, team-oriented mindset and experience with SAP or Smart Sheet alongside strong admin and communication skills.

The contractor will coordinate with engineers, vendors, and internal teams, ensuring timely responses, accurate inventories, and compliant

Qualifications

• Third-level qualification (science background a plus!)
• Strong administrative experience.
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence.

Responsibilities

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications…)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

Skills

Administrative experience

Planning

Multitasking

Communication

Customer service

Scheduling tools

Education

Third-level qualification

Tools

SAP

Smart Sheet

Job description

Agilent is seeking a Scheduling Co-Ordinator to manage service delivery, schedule maintenance visits for laboratory equipment, and act as the customer’s primary contact for scheduling matters. This on-site role in Ireland requires a proactive, team-oriented mindset and experience with SAP or Smart Sheet alongside strong admin and communication skills.

The contractor will coordinate with engineers, vendors, and internal teams, ensuring timely responses, accurate inventories, and compliant