Pharma Scheduling Coordinator – On-Site Cork

Manpower - Ireland; Ballyerra; On-site; EUR 27,000 - 39,000; Full time

Job summary

Agilent Technologies is seeking a Scheduling Co-Ordinator to expertly coordinate maintenance visits for lab equipment at an on-site West Cork location. You will act as the primary contact for scheduling and service coordination, liaising with engineers, vendors and customers to ensure timely, accurate service delivery.

We value strong administrative skills, planning ability, and a customer-first mindset. This contractor role requires proximity to Ireland, with an umbrella or LTD arrangement and

Qualifications

• Third-level qualification (science background a plus!)
• Strong administrative experience.
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence.

Responsibilities

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications…)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

Skills

Administrative experience

Multitasking

Planning

Communication

Customer service

Education

Third-level qualification

Tools

SAP

Smart Sheet

Job description

Agilent Technologies is seeking a Scheduling Co-Ordinator to expertly coordinate maintenance visits for lab equipment at an on-site West Cork location. You will act as the primary contact for scheduling and service coordination, liaising with engineers, vendors and customers to ensure timely, accurate service delivery.

We value strong administrative skills, planning ability, and a customer-first mindset. This contractor role requires proximity to Ireland, with an umbrella or LTD arrangement and