Pharmaceutical Operations Co-Ordinator - Dunboyne

ManpowerGroup Ireland; Leinster; On-site; EUR 28,000 - 40,000; Full time

Job summary

Agilent Technologies in Dunboyne, Co. Meath, is seeking a Scheduling Co-Ordinator to manage maintenance visits, coordinate vendors, and serve as the primary point of contact for customers. The role focuses on accurate scheduling, strong communication, and efficient service delivery in a pharmaceutical environment.

You'll work on-site with engineers and internal teams, handling a high volume of emails, documents (RAMS/Certifications), and asset management while ensuring service levels are met.

Qualifications

• Third-level qualification (science background a plus!)
• Strong administrative experience.
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence

Responsibilities

• Service coordination: organize maintenance visits for laboratory equipment.
• Vendor hosting: act as a dedicated contact for onsite services, managing permits and aiding service engineers.
• Customer POC: first point of contact for scheduling or operational queries.
• Attend operational calls, customer meetings and manage a high volume of emails.
• Manage customer assets, ensuring inventories are accurate.
• Monitor performance metrics to ensure timely maintenance and repairs with minimal disruption.

Skills

Administrative experience

Planning

Multitasking

Communication

Education

Science background (plus)

Tools

SAP

Smart Sheet

Job description

Scheduling Co-Ordinator

Are you a master of multitasking with a passion for precision and customer service?

Scheduling Co-Ordinator

Are you a master of multitasking with a passion for precision and customer service?
Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting groundbreaking discoveries that improve lives.
Location: On-site at Scheduling Co-Ordinator
Are you a master of multitasking with a passion for precision and customer service, do you have strong administrative background?
Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting ground breaking discoveries that improve lives.
Location: On-site Dunboyne
Function: On-site at Dunboyne, Co. Meath.
Reporting to: Enterprise Scheduling Supervisor
Pay Rate: €25 Per Hour
Type of contract: LTD (can work via Umbrella company)
Initial contract length: 12 months

Why This Role Matters

You will be the heartbeat of service delivery-ensuring engineers are scheduled efficiently, services run smoothly, and customers receive the highest level of support. You'll work in a dynamic pharmaceutical environment, collaborating with internal teams and third-party vendors to keep operations running seamlessly.

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications…)
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

What You Bring

• Third-level qualification (science background a plus!)
• Strong administrative experience.
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence

Why Agilent?

At Agilent, you'll be part of a company that empowers scientists and innovators to improve the world. We offer a collaborative environment, meaningful work, and the chance to make a real impact.