Scheduling Co-Ordinator - Carlow

Manpower - Ireland; Carlow; On-site; EUR 28,000 - 40,000; Full time

Job summary

Agilent Technologies is seeking a Scheduling Co-Ordinator in a large pharmaceutical setting in Carlow. The role focuses on coordinating maintenance visits, acting as the main contact for customers, and supporting service engineers with on-site activities.

You will manage multiple stakeholders, maintain CMMS records, and ensure timely completion of requests while complying with clean-room protocols. This is an independent contractor role suitable for candidates based in Ireland with EU Passport

Qualifications

• Third-level qualification; science background a plus
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet) preferred

Responsibilities

• Service coordination; organize maintenance visits for laboratory equipment
• Vendor hosting; manage permits and support service engineers on site
• Customer POC for scheduling or operational queries
• Attend operational calls and meetings; manage high email volume
• Monitor performance metrics to ensure requests are completed on time with minimal disruption
• Schedule inductions and collate documentation (RAMS/Certifications)
• Manage repair requests to minimize instrument downtime
• Track shipments of off-site instruments and close related work orders
• Ensure compliance with gowning and PPE in clean rooms and labs

Skills

Scheduling

Vendor coordination

Customer service

SAP

SmartSheet

Education

Bachelor's degree or higher

Tools

SAP

SmartSheet

CMMS

Job description

Scheduling Co-Ordinator

Are you a master of multitasking with a passion for precision and customer service? Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting ground breaking discoveries that improve lives.

Location: Large Pharmaceutical Manufacturer in Carlow
Function: Operations Co-Ordinator
Reporting to: Enterprise Scheduling Supervisor
Family: Service Delivery / Administration / Customer Service
Pay Rate: €25 Per Hour
Type of contract: LTD (can work via Umbrella company)
Initial contract length: 12 months

Why This Role Matters You will be the heartbeat of service delivery-ensuring engineers are scheduled efficiently, services run smoothly, and customers receive the highest level of support. You'll work in a dynamic pharmaceutical environment, collaborating with internal teams and third‑party vendors to keep operations running seamlessly.

What You’ll Do

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications…)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off‑site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

What You Bring

• Third-level qualification (science background a plus!)
• Strong planning, problem‑solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence

Why Agilent? At Agilent, you'll be part of a company that empowers scientists and innovators to improve the world. We offer a collaborative environment, meaningful work, and the chance to make a real impact.

You would be working as an independent contractor so please apply only if you are currently in Ireland and have either EU Passport or Stamp 4.