Pharma Scheduling Specialist

ManpowerGroup Ireland; Carlow; On-site; EUR 28,000 - 39,000; Full time

Job summary

Agilent Technologies in Carlow seeks a Scheduling Co-Ordinator to coordinate maintenance visits, act as the customer point of contact, and ensure services run smoothly within a pharmaceutical environment.

The role offers an independent contractor LTD position in Ireland, 12 months, at €24 per hour. Applicants should hold a third-level qualification with strong administrative and scheduling experience, including SAP or Smart Sheet proficiency.

Qualifications

• Third-level qualification (science background a plus!)
• Strong administrative experience.
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence.

Responsibilities

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

Skills

Administrative experience

Planning & multitasking

Communication skills

Customer service

Education

Third-level qualification

Tools

SAP

SmartSheet

Job description

Agilent Technologies in Carlow seeks a Scheduling Co-Ordinator to coordinate maintenance visits, act as the customer point of contact, and ensure services run smoothly within a pharmaceutical environment.

The role offers an independent contractor LTD position in Ireland, 12 months, at €24 per hour. Applicants should hold a third-level qualification with strong administrative and scheduling experience, including SAP or Smart Sheet proficiency.